Customer Information

 

We ship within 2~7 business days of receiving your order.
Orders will be shipped from Surrey, British Columbia.
MysGreen is handcrafted. There may be slight variation in color, size, texture or finish. These are not considered flaws.
For questions concerning Returns or Exchanges, please write here

Sipping Policy

Please read MysGreen’s shipping policy as described below very carefully. By accepting to shop on our website, you should acknowledge that you have read, understood and agree to be bound by our terms and conditions. If you have any questions regarding this subject, 
please write here 

All orders are processed within 24 hours. Upon payment receipt, the orders are shipped from our warehouse in Surrey, British Columbia (Canada) within 2~7 business days (excluding construction and statutory holidays).

Orders are shipped via Canada Post/ Expedited Parcel with tracking number. Please note that we do not ship to P.O. Box numbers.
US customers must note that tracking numbers are only valid until packages reach the border.
If you require the use of another shipping method, please contact us.


Sipping Policy

Delivery dates are determined by Canada Post. MysGreen is not responsible for any delayed deliveries or packages lost by Canada Post or at Border Customs. If you still have not received your order within 20 business days after the scheduled delivery date, please contact us and we will place a request to trace your shipment.
MysGreen is not responsible for the collection or payment of any destination charges, including duties, brokerage fees, and taxes. All the aforementioned charges are the responsibility of the customer.


Disclaimer

Policy and/or Shipping Rates are subject to change without notice. Periodically, MysGreen will update their rates and policies. Please check this page regularly for updates. 

Canadian orders are subject to the GST.
Quebec orders are subject to GST and PST.
Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador orders are subject to HST.

US customers are not subject to Canadian taxes but are responsible for any customs, duties or import taxes.

 

Shipping

Please read MysGreen’s shipping policy as described below very carefully. 
- All orders are processed within 24 hours. Upon payment receipt, the orders are shipped from our warehouse in Surrey. BC. Canada within 2-7 business days (excluding construction and statutory holidays).
- Shipping fees are calculated on a sliding scale according to weight. 

• Canadian Orders
- Under 300g; Lettermail - no tracking number - can take more than 2~7 days!! - from C$3.5 (depending on the weight) 
- Over 300g; Regular Parcel - no tracking number - 3~7 business days - from C$10 (depending on the weight)
• US Orders
- Under 300g; USA Letter Post - no tracking number - can take more than 2~7 days!! - from C$4  (depending on the weight) 
- Over 300g; Tracked Packet  USA - no tracking number - 5~10 business days - from C$12.00  (depending on the weight)
• International Orders 

- Light Packet™ International - no tracking number - can take more than 30 days!! - from C$12.00  (depending on the weight) 

• Please note that any taxes and customs fees are the buyer's responsibility

 

Returns Policy

 

Thanks for shopping with MysGreen. 
If you are not entirely satisfied with your purchase, we're here to help. MysGreen products are handcrafted; there may be slight variation in color, size, texture or finish. These are not considered flaws.


Returns & Exchanges

We accept returns or exchanges for orders within 30 days from the date you received it. You are responsible for return shipping charges. To be eligible for a return, we require a couple of things. Returned products must be unused and in the same condition that you received it. Returned products must be in the original packaging. Please use our Contact form to tell us what product you'd like to return or exchange and to send us your email address and telephone number. We'll contact you with instructions on how to send your product back.


Item Not Eligible

We reserve the right to refuse a refund or exchange if the product is returned beyond 30 days from the date you received it, damaged through neglect or abuse, laundered, or returned without its original packaging.
While we stand behind the manufacturing quality of all our goods, we will not accept returns for any products that have been customized, imprinted or personalized in any way. And products on sale are non-returnable. This includes items in our Limited offering collection. Sales of all such products are final.


Refunds

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit usually within 5 working days, depending on your card issuer's policies. But you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

 

 

Privacy Statement

 

This privacy statement discloses the privacy practices for MysGreen as stated below.


Account Creation and Registration

When you made a purchase at MysGreen, you will have the option to create an account. By creating an account, the system will remember your personal and purchase information. This results in a more express checkout process for future purchases that will be fast, easy and always completely secure. You are not required to create an account in order to check out. 
Creating an account will enable you to access specific information such as your order history and enable you to update past purchase addresses and information. At all times, your personal information is accessible for you to review, edit, or update as necessary by clicking on the “My Account” link. This information is the property of MysGreen and we do not sell or share any information with third parties unless otherwise specifically indicated.


Collected Customer’s Information

MysGreen collects information from its customers. Customer information is collected to provide MysGreen customers unique content or to help our customers experience the easiest and quickest checkout process we can provide. MysGreen does not collect personal information from visitors except by specific request. If you are just browsing, we do not seek any personal information about you.


Security

MysGreen is committed to protecting the privacy of your personal information. State-of-the-art technology protects your data from unauthorized third parties. MysGreen uses Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address during transactions. This provides a safe, secure shopping environment. Only parties responsible for processing your order have access to your credit card and bank information. In addition, MysGreen ensures added security by providing increased encryption on all our servers to prevent data mining and server attacks.


Tracking of IP Addresses

When customers enter the MysGreen site we track their IP address. This data is collected in order to build site demographics, track user movement and administer the site. This is not tied to your personal information.


Order Placement Information

All of the information related to placing an order such as your billing address, shipping address, credit card information and email address is used to only process your order. We do not share this information with outside parties.


Using Cookies

MysGreen uses cookies to deliver specific content to our customers which we believe they will enjoy. Cookies are web-enabled pieces of software stored on a customer’s computer used to identify certain users and offer customized content. All cookies on our site are in no way linked to any personally identifiable information.


Aggregate Information

Aggregate information is occasionally shared with the partners of MysGreen to plan advertising or promotions. We only share with our partners’ non-personal, aggregate statistical information regarding customers, sales, traffic patterns, and site usage. MysGreen does not share any personally identifiable information for this.


Links

MysGreen website contains links to other sites, usually our partners. This privacy policy applies solely to information collected by MysGreen, and we do not bear responsibility for the privacy practices of other sites linked to ours.


Receiving e-mails from MysGreen

MysGreen automatically sends many different types of e-mails to its clients related to the purchases customers make or specific information requested by our customers. All standardized emails related to order status and information requests will arrive via the MysGreen domain and no other.


Signing up for Promotional Newsletters

When you place an order with MysGreen, you are automatically signed up on our email list. You may at any time request removal or remove yourself automatically by using the contact us page. You may also send a request to us or simply unsubscribe via the unsubscribe link at the bottom of every promotional newsletter. Our visitors may sign up for our promotions and discounts via the subscribe box on our home page. Our promotions contain special product offerings and industry news on the latest trends. We do not make our mailing list available to other companies. Customers may opt out of our emails at any time.


Information Requested via Surveys & Sweepstakes

MysGreen runs surveys and/or sweepstakes to better understand our customers. Anyone may participate in these surveys or sweepstakes as designated in the rules and regulations of that sweepstakes or survey. Any information requested can include such contact information as a name and email address. Any information gathered by these means is solely designed to develop the MysGreen site and customer experience and is not sold or give to any third party.


Updates to This Policy

By using this website, you consent to the collection and use of certain information by MysGreen. All changes to our privacy policy will be posted on this page or our home page so the customer is always aware of the information we collect and how we use it. The information in this policy can change at any time and we encourage all customers to review this policy as often as we need necessary.

 
 
 
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